Customer Questions & Answers
Question: Why the tracking number provided don't have any information update?
Answer: Shipping information normally will delay 3-5 Days to get the update from courier service. U may need to track it again a few days later, if there is still no update, kindly send us an email at firstname.lastname@example.org to follow up your orders.
We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we’ve upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US & UK customers!
1.For US/UK/Australia/India/South Africa customers, the shipping time has been shortened to 7-10 business days for Standard Shipping, and 5-7 for Express Shipping
2. For France/Germany/Spain customers, the shipping time has been shortened to 7-15 business days for Standard Shipping